Question 1

What is your MOQ ?  (minimum order quantity)

Accepted Answer

In our vanilla export business, establishing a minimum order quantity is crucial for optimizing logistics and costs. By setting a minimum order quantity of 10 kg, we ensure more efficient management of inventories and shipments, while preserving the superior quality of our vanilla. This preventive measure against excessive order fragmentation ensures that each batch of vanilla remains in its best condition. It also encourages our customers to anticipate and plan their purchases, which contributes to the stability and reliability of our business operations. A well-designed minimum order policy is therefore essential to maintaining our reputation for excellence in the highly competitive vanilla export sector.

Question 2

What is the ordering process from payment to delivery?

Accepted Answer

The cash on delivery order process is a structured procedure that ensures the security and transparency of transactions between our company and our customers. Please find below a comprehensive and professional explanation of the steps to be followed.

1. Obtaining the price list is the first step in the process. The customer's first step is to request the price list from the company's sales department to ascertain the prices of the products.

2. The proforma invoice is sent to the customer by the company. It includes details of the selected products and the total cost, allowing the customer to predict the amount of the payment.

3. The customer and the company then agree on the amount. If the customer accepts the amount indicated on the proforma invoice, he proceeds with the order.

4. Terms of payment: The customer may choose to pay the full invoice immediately or to pay a 50% deposit, with the remaining balance payable upon receipt of the shipment tracking code.

5. Please be advised that payment has been confirmed. Upon completion of the transaction, the customer is required to forward a copy of the payment receipt to the company for verification purposes.

6. The sending of commercial documents is to be carried out as follows: Furthermore, the customer is required to provide a copy of the commercial register for their company, which must be certified as a legitimate business entity.

7. Upon receipt of the bank receipt, the customer should: Following the completion of the transaction, the company will provide the customer with a copy of the bank receipt as proof of payment.

8. The order is prepared for shipment. The company prepares the customer's order in accordance with the items purchased and the specified quantities.

9. Shipping and Tracking Information: Upon order fulfillment and transfer to the carrier, the company furnishes the customer with a tracking code, enabling online monitoring of the package's status.

10. The delivery process is as follows: The order is delivered to the customer by an express courier service, such as DHL, directly to the address provided.

This process guarantees that every step, from order to delivery, is carried out professionally and efficiently, ensuring customer satisfaction and compliance with the company's commitments. It is essential to maintain clear communication and mutual confirmation at each stage to preserve trust and accountability throughout the transaction.

Question 3

What documents are required for shipment?

Accepted Answer

To export products such as vanilla or exotic produce, a series of documents is essential to ensure smooth customs procedures and compliance with international regulations.

Among the documents that come with the goods:

The export declaration, which must be filed electronically, 
 The commercial invoice, which details the transaction and the goods. 
A packing slip, 
A packing list detailing the contents of each package, 
An export license 
A certificate of origin attesting to the origin of the goods. 
Phytosanitary certificate
An FDA number for exports to the USA.
An air waybill or AWB 
A traking code for express shipments

For importers :

For Europpen importers, the EORI number is essential.
For American importers, the EIN number is required for imports over 2500usd.
These documents enable us to check that goods comply with international standards, and make it easier for them to cross borders.

Question 4

Which countries do you deliver to ?

Accepted Answer

Our company delivers its products worldwide

List of countries where we have already exported vanilla beans:
 
Australia - Austria- Belarus -Belgium -Brazil -Bulgaria -Canada -China -Croatia- Czech Republic -Estonia -Finland -France- Germany- Greece -Hungary- India- Ireland- Israel Italy-Japan -Korea- South Latvia -Lithuania- Luxembourg- Mauritius- Netherlands -NewZealand Norway -Poland- Portugal -Romania -Russia -Saudi Arabia- Serbia- South Africa -Spain- Sweden- Switzerland- Taiwan Thailand -Ukraine -United Arab Emirates- United Kingdom- United States of America.

Question 5

Is the merchandise insured during transit?

Accepted Answer

At our company, we make it our mission to ensure the safety of your goods during transport to their destination. To that end, we have made it our policy to opt for all-risk insurance, which offers comprehensive protection against the eventuality of loss or damage to goods throughout their journey. With regard to Incoterms, we are equipped to handle FOB (Free On Board), DAP (Delivered At Place), and CIF (Cost, Insurance and Freight) terms, thereby ensuring optimum coverage and compliance at every stage of the shipping process.

Question 6

What modes of transport are avalable for shipments?

Accepted Answer

For shipping vanilla, air freight is the optimal method to guarantee freshness and uniform quality. This method is also suitable for small quantity orders, with shipments of up to 10 kg or 1,500 kg by air.

For exotic products requiring large-volume orders, sea freight is the preferred method. This allows us to manage freight efficiently according to the size and nature of the products to be shipped. Each mode of transport is carefully chosen to optimize costs while ensuring the best possible preservation of products in transit.

Question 7

How to track my shipment ?

Accepted Answer

Tracking your shipment is easy and intuitive. Once we apply the tracking label to your package, the unique number is recorded in the carrier's system. You'll receive this number by email, allowing you to track your package live. You will then have access to precise information about the current location of your package, the various stages it has already passed through, and the estimated delivery date. We're committed to providing you with this transparency, so you can rest assured that your goods will be delivered in optimal condition.

Question 8

How can i get a sample ?

Accepted Answer

Obtaining a sample of our products is a simple process. Please contact us directly via WhatsApp or using the contact form on our website. This initial step will enable us to engage in a personalized conversation to understand precisely what your specific needs are. Our aim is to provide you with a tailor-made service, which is why we will take the time to negotiate with you the details of sending a sample that will perfectly meet your expectations. We are determined to ensure your complete satisfaction by offering you quality products and impeccable customer service.

Question 9

What is the maximum weight of a sample?

Accepted Answer

Please be advised that the maximum weight permitted for a sample is strictly limited to 1.7 kg. This limitation is in place for a specific reason: the total weight of the sample, once packed, must not exceed 2 kg. Please note that exceeding the 2 kg threshold would require a customs declaration, which would entail additional administrative procedures and, consequently, a significant increase in the cost of the order. Conversely, a sample weighing less than 1.7 kg is deemed to have no commercial value and is thus not subject to such a declaration. This policy is designed to maintain the efficiency and cost-effectiveness of the shipping process while ensuring compliance with current customs regulations. It is therefore crucial to respect this weight limit to avoid unnecessary costs and potential delays in delivery. In short, the 1.7 kg weight limit is a preventive measure to ensure smooth, cost-effective management of sample shipments.

For prompt responses to queries regarding the importation of our products, our FAQs provide convenient access to frequently asked shipping questions.

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